AI receptionist · Voice preview
Capture maintenance calls without handing control to the AI
The receptionist capability is in preview for collecting caller details and classifying maintenance requests in UK terminology. Server rules and authorised people retain control of safety and money. It is not a live commercial phone service.
Fixed rules and an authorised person keep control of safety and money. Read the safety controls
How a call is designed to work
Preview behaviour — the live telephone service remains separately commissioned.
- Answer and gather caller details into structured maintenance intake
- Use UK terminology; emergency guidance points to 999 (never 911)
- Keep consequential commitments out of AI invention (booking, dispatch, money, or safety overclaim)
- On explicit request, support transfer to a human
UK safety wording
- Designed for UK terminology and 999 emergency guidance
- Regression tests in product source lock UK/999 behaviour and never-911 wording
- Live-carrier retest is still required for voice quality, emergency wording, interruption, and transfer behaviour
This does not claim live emergency handling as a commercial service.
Human transfer
- Callers can request a person; transfer is explicit-request-only in product source
- Transfer quality is still under retest
- AI does not replace human clearance for critical safety or money decisions
What the AI must not invent
- Bookings, dispatches, or arrival times it cannot honour
- Refunds, compensation, fee waivers, or account changes
- Safety assurances beyond approved guidance
Fixed safety rules and human clearance sit above voice assist. See Security and How it works.
Where we are
- Prior test and validation calls have occurred historically — not commercial general availability
- Controlled carrier testing on the current voice candidate remains gated — not available as “live now”
- Architecture for concurrent operations is being developed — we never invent concurrent-call capacity figures on this site
- Further controlled testing is underway
See also Property maintenance software, How it works, Features, Security, and FAQ.