Pre-launch · in testing — MaintenanceOS is not commercially generally available yet.
Capability map · Pre-launch
What MaintenanceOS can do — and what is in preview
Start with the operational outcomes: collect maintenance details, keep safety and approvals in rules, escalate cases for human review, and retain a reviewable record. The capability labels below separate VERIFIED source-backed features from PREVIEW work. Pre-launch — not a buy-now service or public always-on phone line.
Fixed rules and an authorised person keep control of safety and money. Read the safety controls
See the setup path
What's live today
7 cards we can stand behind today — 4 VERIFIED, 3 PREVIEW. Preview status — usable where shown without claiming a public always-on phone service. Items other products advertise stay off this page.
Onboarding
Website → Check → Choose → Configure → Review & Try. Interactive browser preview; live telephone remains separate.
Website-guided draft pack
○PREVIEWStart from a public UK maintenance website, review the draft, then try the generated receptionist interactively in the browser — early access only.
Learn more
- Public /create path: Website → Check → Choose → Configure → Review & Try, with an optional saved reference. The browser demo exists today. It does not assign a public phone number.
- The public /create path uses bounded, read-only website learning to extract reviewable public business facts. Empty fields stay empty when facts are not found.
- Knowledge pack + system prompt from the reviewed /create draft. Missing keys stay missing. Not a live tenant or trained knowledge base.
Telephony
UK intake and transfer exist in source. Live always-on phone is not on this site.
UK caller intake
✓VERIFIEDDesigned to collect caller details in UK maintenance language, with 999 guidance (never 911) and no invented bookings.
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- UK terminology and 999 emergency guidance in product source and regressions.
- Receptionist designed to collect caller details.
- Must not invent bookings, dispatches, refunds, compensation, account information, or safety assurances.
Human transfer on request
○PREVIEWCallers can ask for a person; transfer is explicit-request-only in product source.
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- Shared policy across voice providers.
- Transfer quality on carrier remains under retest — not marketed as proven live.
AI voice receptionist
○PREVIEWVoice intake exists in product source and remains in commissioning preview — not a public always-on maintenance line.
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- Provider-aware voice runtime exists in canonical product source. Current commissioning also has a pinned local/self-hosted candidate, but neither path is approved as a public always-on service.
Calendar and actions
Rules — not the model — own safety and money. Live calendar book is not claimed.
Rules own safety and money
✓VERIFIEDFixed server rules own lifecycle, approvals, and money boundaries — the model cannot execute client-money or invent a van.
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- AI does not override safety, lifecycle, or approvals.
- Critical-safety latch requires authorised human clearance.
- Escalation queues for a person to review reports flagged as dangerous.
- No payment, refund, compensation, fee-waiver, or client-money execution.
Post-call
Evidence in source. Not a live analytics dashboard.
Action evidence
✓VERIFIEDAffirmative operational claims are designed to need verified success evidence — not a live analytics dashboard.
Learn more
- Audit events and action-evidence patterns in product source.
- Tenant-scoped call-session records exist as part of the operating trail.
UK maintenance vertical
999 versus jobs. Not a generic always-on receptionist.
Emergency triage vs jobs
✓VERIFIED999 is emergency services; a leaky tap stays a structured job. Critical safety is designed to latch for a person.
Learn more
- UK/999 guidance locked in product source (never 911).
- Danger latches for a person; routine fabric stays structured intake.