Industries · MaintenanceOS for facilities teams
Facilities management — site maintenance triage with clearance and audit in the loop.
For UK facilities management teams coordinating sites, contractors, and urgent reports — AI for capture, rules and people for consequential steps. Pre-launch product line under Chapelgate. Not a live always-on phone.
Facilities maintenance software for UK FM teams
Facilities teams capture urgent reports. Consequential decisions stay with people.
Core category: property maintenance software.
UK maintenance — not a generic AI receptionist
Generic receptionist tools answer phones. MaintenanceOS for facilities teams is written for UK property-maintenance operations. Positioning only — voice remains in commissioning preview; not commercial general availability.
- Emergency triage vs jobs: UK/999 guidance is locked in product source (never 911). Danger is designed to latch for a person; a leaky tap stays a structured job — not an invented emergency visit.
- Contractor dispatch language: intake is designed to capture who, what, where, and access. Rules must not invent a van, slot, or “someone is on the way.”
- Out-of-hours honesty: designed to collect caller details when the desk is closed. That is not a public always-on phone or commercially live receptionist.
- No client-money: no payment, refund, compensation, fee-waiver, or client-money execution authority — for the model or automated money movement.
The job you are doing
- Mixed urgent and routine reports across sites, including out-of-hours.
- Need for consistent classification before a contractor moves — 999 is not a work order.
- Evidence of what was approved versus what a model suggested.
- Avoiding chatbot-style “we’ve fixed it” or “van is on the way” language.
How MaintenanceOS for facilities teams fits
- Multi-tenant properties, contractors, work orders, jobs, communications.
- Controlled emergency triage vs jobs via fixed server rules. UK/999 guidance in product source.
- Audit events / action evidence as designed trust capability. Intake is in preview — not a public always-on line.
- Human oversight for transfer and clearance; no autonomous dispatch story and no client-money authority.
Safety and money boundaries
Money prohibitions apply — no payment, refund, compensation, or client-money execution. See Security.
Trust and clearance: Security.
What we will not claim
No FM enterprise logos. No uptime or site-count vanity metrics. No “AI runs your FM operation.” No live always-on phone.